Why Hasn’t Windows Phone Taken Off?

by jscariati

This question comes up a lot in tech circles: why hasn’t Windows Phone taken off?

The product has been showered with near-unanimous praise – reviewers love it, the consumers who use it rate it highly, and its design is innovative and unique. It seems to check all the boxes for a smash hit product, and yet…it has had virtually no impact on the market.

I think Windows Phone isn’t taking off because it occupies a weird in-between space where it doesn’t have support from consumers, carriers, or OEMs.

The iPhone has huge support from consumers: it’s a highly-desireable product, everyone knows and trusts the brand, etc. People will go as far as to switch carriers to get an iPhone, which is virtually unheard of otherwise. That, in turn, creates huge support from carriers for the iPhone, since offering it can draw in tons of new customers.

Android has huge support from the carriers: it gives them something “iPhone-like” that they can offer if they either (a) don’t carry the iPhone, or (b) want more control over the product than Apple will give them. Android also has huge support from OEMs: they can use it for free and tweak it however they see fit.

Windows Phone, however, fails on all three counts:

  • Consumers either have no idea it exists or think it’s related to Windows Mobile
  • Carriers have no incentive to carry the product when consumers aren’t asking for it
  • OEMs have no incentive to use it since they have to both pay for it and cede control to Microsoft

So I think in order for Windows Phone to succeed, Microsoft has to do something to give at least one of those groups reason to support it.

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